Frequently Asked Questions (FAQ)
Berikut adalah pertanyaan yang paling sering diajukan oleh pemegang saham, mitra dan pihak yang bekerja sama dengan kami.
- 1.0 About Virgin Gold
- 2.0 About Virgin Gold Convertible Preferred Stocks (CPS)
- 3.0 Account
- 4.0 Organization
- 5.0 Shareholder Account Issues
- 6.0 Email and Password
- 7.0 Legal
- 1.0 About Virgin Gold
- 2.0 About Virgin Gold Convertible Preferred Stocks (CPS)
- 2.01 What is Virgin Gold CPS?
- Virgin Gold is currently undergoing an exercise that issues fresh Convertible Preferred Stocks (CPS). It invites willing investors worldwide to join in this offer. CPS is a type of stock that has conversion prices named at issuance, so it can be converted to the company's common stocks at the set rate. Virgin Gold CPS holders will receive fixed monthly dividends and reserve full rights to convert their stocks into common stocks. This can be done by paying 50% of the price difference between their CPS subscription price and IPO price when Virgin Gold launches an Initial Public Offering (IPO). For example, if a Virgin Gold CPS holder subscribed his CPS at $1.20 and the IPO offering price is $4.20; he will then need to pay 50% x (4.20 – 1.20) = $1.50 per share in order to convert his CPS to public listed common shares.
- 2.02 What if I do not wish to convert my Virgin Gold CPS into common stocks during IPO?
- We will refund to you the full amount of monies you paid to subscribe to your CPS.
- 2.03 What benefits do Virgin Gold CPS holders have?
- Virgin Gold CPS holders are entitled to a fixed monthly dividend payment as agreed at the time of subscription, are able to enjoy appreciation of the corporation shares value and have an interest free trading margin for holding gold position.
- 2.04 How would I know if I am allowed to subscribe to Virgin Gold CPS under financial regulations of my country?
- Potential investors should consult local professional financial and legal advisors to obtain advice in relation to their country’s financial regulations before subscribing to Virgin Gold CPS or referring potential investors.
- 2.05 What is the minimum and maximum number of shares I can subscribe to?
- The minimum and maximum amount of shares that you can subscribe to is from 1,000 to 999,900.
- 2.06 How can I subscribe to Virgin Gold CPS?
- You may begin subscribing to CPS once you have credits in your credit account. You can do so by logging on to your online shareholder account. Click on the “1.0 Account” link, and then “1.11 Subscribe Shares”. Fill in with the number of shares you wish to subscribe to. The amount of credits needed for subscription is equals to the number of shares multiplied by the price per share. To learn more about “Credit Top Up” within your credit account, please click here.
- 2.07 When should I expect my first return after I subscribed to CPS?
- Your return is in the form of dividend in gold ounce(s) and will be credited into your gold account every month. If you subscribed to Virgin Gold CPS on the 3rd of January, you will receive your dividend on the 3rd day of every month. On months when there are no 29th, 30th and 31st days, your dividend will be paid on the next payment days.
- 2.08 How much dividend can I expect from Virgin Gold CPS?
- Preferred Stock holders would have had their dividend amounts fixed at the time when they subscribed to their shares. If the dividend offered/agreed during subscription was 1 ounce per 10,000 shares, you will then receive 1 ounce as per agreed.
- 2.09 Which account would the dividend be paid into?
- All Virgin Gold CPS dividends are credited in the shareholder’s gold account.
- 2.010 Why are dividends paid in units of gold?
- As a gold mining company, it is natural that returns come in units of gold. Returns being paid in gold also help in safeguarding the interests of both the company and our shareholders. Please refer to links "Our Investors"---> "Risk Factors" on our website for more information.
- 2.011 Can I unsubscribe from my shares?
- Shareholders may unsubscribe from their purchased shares after a minimum of 45 days’ notice to the company.
- 2.012 How do I unsubscribe from my shares?
- Logon to your shareholder’s portal; click on the “1.11 Subscribe Shares” link and select transaction/s that you want to unsubscribe from.
- 2.013 If I subscribed 20,000 shares in one transaction, can I unsubscribe 5,000 shares from that transaction?
- No, you will need to unsubscribe from the full transaction amount each time. In this case, you will need to unsubscribe from all the 20,000 shares and not the partial 5,000 shares.
- 2.014 Are there requirements that I should fulfil before I can unsubscribe from my shares?
- Your Gold Trading account must not have any outstanding/open deals when you unsubscribe from your shares. This is because your trading limit is the result of your shares subscription. Should you need to unsubscribe from your shares, you will need to make sure that your trading account’s unrealized profit/loss is equals to zero.
- 2.015 I tried to unsubscribe from my CPS online but the system does not allow me to do so. Why is that so?
- If you have any gold trading transaction that is still in the "Open" status, you may not be allowed to unsubscribe from your CPS until the transaction status is "Closed". You may only unsubscribe from your shares after 45days of subscription.
- 2.016 Can all Virgin Gold CPS be unsubscribed?
- All purchased Virgin Gold CPS can be unsubscribed. Those obtained from Direct Referral Bonus/Free CPS issued by Virgin Gold cannot be unsubscribed.
- 2.017 How can I re-invest my CPS dividends?
- Since your dividend is paid in ounces of gold, you will need to convert your gold units into credit, and then subscribe more Virgin Gold CPS through your credit account.
- 2.018 Is Virgin Gold CPS transferable among shareholders?
- Yes, Virgin Gold CPS can be transferred to another active shareholder (shareholder who maintains a minimum of 1,000 Virgin Gold CPS shares).
- 2.019 If I subscribed 10,000 shares in one transaction, can I transfer 3,000 shares to another shareholder?
- Yes, but before you transfer the shares, you will first need to close all outstanding/open transactions in your Gold Trading account. This is because your trading margin is directly correlated to the amount of shares that you have in hand.
- 3.0 Account
- 3.1 Account Application
- 3.2 Account Set-Up
- 3.21 What are Security Questions?
- Security Questions are a secondary layer of security that is required to safeguard your shareholder account. All shareholders are required to enter answers to 5 chosen Security Questions within 14 days of their account registration. Shareholders may be required to answer randomly selected Security Questions to complete certain transactions.
- 3.22 What is the “username” for?
- A username allows you to logon to your shareholder account easily. The username that you had chosen can also be used for your personal email. For example, if you had chosen “john” as your username, then your email address will be john@vgmail.com.
- 3.23 How can I register for my account “username”?
- You may register for your account username by clicking on the link provided in your account homepage under "Your Pending List(s)", or go to the top menu bar and select "4.0 Profile", and then "4.11 Shareholder Details". Once you have registered for your username, you will need to use the same username to login to your account instead of using your shareholder ID.
- 3.24 Why am I requested to submit Identification Documents such as ID card or Passport and Proof of Address?
- These are standard documents required by the law for you to register with Virgin Gold as a shareholder. Without legitimate identification documents, Virgin Gold cannot issue you with a legitimate share(s) certificate. This procedure also serves to protect the integrity of the corporation and our business as a whole. If you do not submit your Identification Document and Proof of address within 30 days of subscribing to Virgin Gold CPS, you will not be able to use your Shareholder account until you do so.
- 3.25 How do I submit these documents described above?
- Login to your shareholder account; choose “4.0 Profile” and click on “4.21 Supporting Document”. Click on "Choose File" to locate the documents you want to submit and click "Save" to confirm.
- 3.3 Account Operations
- 3.31 Credit Account
- 3.311 What is a credit account?
- Credit account is where a shareholder's credits are kept. 1 credit is equivalent to 1 United States Dollar (USD). Credits are used for subscribing to Virgin Gold CPS. Trading profits and Group Bonus are also paid into the credit account. Credit is convertible into gold value/gold account and vice versa at spot gold price. Shareholders are allowed to withdraw credits into their personal bank account whenever required. Shareholders can transfer credits among their accounts with no service charge at present.
- 3.312 How do I Top-up my credits?
- You may make an International Wire Transfer to Virgin Gold, transfer locally to our appointed agents in certain countries, or transfer credits from another shareholder to your own credit account.
- 3.313 How do I make a wire transfer to Virgin Gold to Top-up my credits?
- There are 3 steps to be followed carefully.
Step 1 In your shareholder’s account, at the top of the menu bar, choose "1.0 Account" and click on "1.14 Credit Top-up". Fill in all required details and click on "Submit".
Step 2 A ticket with wire transfer instructions will be sent to you. It can be viewed on the main page of your shareholder account. You may make the wire transfer at the bank with the ticket.
Step 3 Once you have made the payment transfer, attach the wire transfer slip through the same ticket for verification by our finance department. Once we have received the payment, the fund received in USD will be credited as credits equivalently into your credit account. You may now proceed to subscribe for Virgin Gold CPS.
- 3.314 Does Virgin Gold accept/link up with any “e-currency” service provider?
- We do not accept any "e-currency" such as Liberty pay, PayPal, e-gold and others. We only accept payment through wire transfers or appointed local agents. Our policies require us to identify the source of fund coming from every of our investors.
- 3.315 Does Virgin Gold accept payment via local transfer instead of International Wire Transfer?
- We may provide such facility for local transfer in countries where there are very tight restrictions on outgoing money transfer. In certain countries, shareholders may choose between International Wire Transfer and Local transfer when they fill up the “Credit Top-up” application form.
- 3.316 How can I subscribe Virgin Gold CPS?
- Once you have credits in your credit account, you may start subscribing to CPS. Logon to your shareholder account, click on “Account” and then “1.1. Subscribe Shares”. Fill in with the number of shares you wish to subscribe to. The amount of credits needed for your subscription is equals to the number of shares multiplied by the price per share.
- 3.317 How can I know more about the Virgin Gold CPS?
- Please click here for more information.
- 3.318 Can I transfer credits to other shareholders?
- Yes, shareholders may transfer their credits to other shareholders using the "1.12 Balance & Transfer" facility located in the "1.0 Account" section of their shareholder accounts.
- 3.319 Is there a minimum transfer limit or any charge on transfers?
- The minimum transfer amount is 1.0 credit and currently there is no charge levied for internal transfer of credits between shareholders.
- 3.3110 I notice that there is a “Convert to Gold” option. What is it for?
- This option allows shareholders to convert their credits to gold at any time with real-time gold conversion rates. Some shareholders may wish to convert credits (USD) into gold (oz) when they expect a rise in gold price. The gold units can also be converted back to credits anytime.
- 3.3111 I have a surplus of credits in my account. Can I withdraw these credits?
- Shareholder may withdraw monies from their credit account by requesting a wire transfer to their personal bank account anywhere in the world.
- 3.3112 How long will it take for the withdrawn amount to be credited into my bank account?
- It will take between 5 to 10 working days for the withdrawal to reach your bank account, though it also depends on the processing speed of co-responding and receiving banks.
- 3.3113 Do you charge for withdrawals?
- There is no fee incurred on withdrawals but all outgoing wire transfer charges will be deducted from the beneficiary.
- 3.3114 What is the minimum and maximum amount of withdrawal?
- For each request to withdraw, the minimum amount is USD500 and the maximum amount USD50, 000.
- 3.3115 What is Beneficiary Bank account?
- The Beneficiary bank account is the shareholder's personal bank account where wire transfer withdrawals are sent to.
- 3.3116 I understand that I will need to do a “1.16 Beneficiary Bank Registration”. What is this for?
- This registration is necessary before you can request for credit withdrawals into your personal bank account. We require shareholders to pre-register their bank account(s) so that our finance department can verify bank details before withdrawal requests are made. After this, we can then process withdrawal requests immediately without delay and preventing mistakes.
- 3.3117 Why can’t I register my family’s or friend’s bank account as the Beneficiary Bank account?
- Third-party accounts are no longer accepted as beneficiary bank accounts. This is in compliance with the International Anti Money Laundering and Terrorism Law/Act.
- 3.32 Gold Account
- 3.321 What is a Gold Account?
- The Gold Account is where the shareholder's gold is kept. The Gold denomination is in ounces (oz.) Dividends are paid in ounces of gold depending on the number of shares subscribed to. The Gold is freely convertible into monetary value/credit account and vice versa at spot gold prices. The Gold can also be transferred to another shareholder’s gold account. Account to account transfers can now be made between shareholders at real time with no service charge.
- 3.322 How do I increase my gold account balance?
- You can increase your gold volume by converting your credits to gold.
- 3.323 Can I transfer gold to other shareholder(s)?
- Yes. Shareholders may transfer their gold to other shareholders using the "1.21 Balance & Transfer" facility that is located under "1.0 Account" at the top of the page. Account to account transfers between shareholders are now completed at real time with no service charge.
- 3.324 I notice that there is a “1.22 Convert to Credit” option available. What is it for?
- This option allows shareholders to convert their gold to credits at real-time spot gold conversion rates.
- 3.33 Trading Account
- 4.0 Organization
- 4.01 What is group structure?
- Group structure is a diagram that displays your group's organizational structure. It helps to keep you up-to-date with the latest subscription developments taking place within your own group.
- 4.02 The diagram only shows part of my group, where is the rest of it?
- Click on the lowest level icon and the lower parts of your group will be displayed. To return to the top, click on the icon on the highest top.
- 4.03 What is placement setting?
- Placement setting is a facility that allows you to place shareholders directly referred by you under any shareholder account within your own group before they subscribe to CPS. This facility will enable you to achieve higher group bonuses by assisting you to fulfill specified requirements.
- 4.04 How can I assist others to register for a new Virgin Gold shareholder account?
- You can provide them with your shareholder ID and guide them to the registration page on our website. You can also choose to register on their behalf from your own shareholder account by choosing "2.0 Organization" from your top menu bar followed by "2.31 Register New Shareholder".
- 5.0 Shareholder Account Issues
- 5.01 How do I set up my shareholder account username?
- You can register your account username by clicking on the link provided in your account homepage under "Your Pending List(s)" or go to the top menu bar and select "4.0 Profile", followed by "4.11 Shareholder Details".
- 5.02 Is it compulsory to set up an account username?
- No, your shareholder account can function normally even if you do not set up the account username. However, the username you chose will enable you to remember your login ID easily and it is also used for your email address.
- 5.03 After I set up my username, can I still login using the Shareholder ID that was initially provided to me?
- No, you may only login to the Shareholder account with your username once it has been set up.
- 5.04 Can I use my username to refer new shareholders?
- No, you will need to use your shareholder ID to refer new shareholders to Virgin Gold.
- 5.05 What should I do if I forgot my username?
- Go to the Shareholder Account login page, click on "Forgot your username" and a new window will appear. You will be required to key in either your Shareholder ID or registered email address, and your username will be sent to your email.
- 5.06 What should I do if I forgot my shareholder account password or both username and password?
- Go to the Shareholder Account login page, click on "Forgot your password" and a new window will appear. You will then be required to key in either your Shareholder ID or registered email address and your password will be sent to your email.
- 5.07 What should I do if I suspect or found out that the security of my account has been breached / has been hacked?
- You must inform us at security@vgmc.com immediately. We will then suspend the account and retrieve control of the account for you.
- 5.08 I need to change some of my Virgin Gold shareholder account information, what should I do?
- In your shareholder account, go to "4.0 Profile" and click on "4.11 Shareholder Details". Due to security reasons, certain sensitive information are not allowed to be changed this way.
- 5.09 Why am I requested to submit my Identification Documents such as ID card or Passport and Proof of Address?
- These are standard documents required under the law from you in order for Virgin Gold to register you as our shareholder. Without legitimate identification documents, Virgin Gold cannot issue you with the legitimate share(s) certificate. Such procedures also serve to protect the integrity of the corporation and our business as a whole.
- 5.10 What is VGMC Mobile Access?
- VGMC Mobile Access is a facility that allows shareholders to access their shareholder account through their mobile or smartphones.
- 5.11 How do I activate mobile access to my shareholder account?
- Log in to your shareholder account - go to '5.0 Others', followed by '5.24 Mobile Setting'. Check the 'Activate' confirmation box and confirm your selection.
- 5.12 What is the URL for VGMC Mobile Access?
- 5.13 What happens when I enter an invalid password?
- Due to security reasons, 3 failed attempts to enter the correct password will result in deactivation of your VGMC Mobile Access. You will then need to reactivate your mobile facility by accessing your shareholder account via a PC. (Please refer to 5.11)
- 6.0 Email and Password
- 7.0 Legal
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